Privacy Policy

Last updated: March 2026

Information We Collect

We collect information you provide directly: name, email, business name, and project details when you request a quote or contact us. We also collect usage data through cookies and analytics.

How We Use Your Information

We use your information to provide our services, communicate about your projects, send relevant updates, and improve our website. We never sell your personal data.

Data Storage

Your data is stored securely using industry-standard encryption. We use Supabase for our database and Stripe for payment processing, both of which are SOC 2 compliant.

Cookies

We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how visitors use our site. You can disable cookies in your browser settings.

Third Party Services

We use trusted third-party services including Stripe for payments, Resend for emails, and Vercel for hosting. Each service has their own privacy policy.

Your Rights

You have the right to access, correct, or delete your personal data. You can also opt out of marketing communications at any time. Contact us at hello@factoryblack.co to exercise these rights.

Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Project files are retained for 2 years after project completion.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or website notice.

Contact

For privacy questions, contact us at hello@factoryblack.co